Medical Home Alert – How it Works

Help is literally there at the touch of a button, around the clock.

When you press your medical alert call button, a signal is transmitted to the medical alarm which immediately contacts our monitoring center. Within moments a real person is talking to you, armed with your personal medical information, and ready to get you help. 24 hours a day, seven days a week someone is there when you need them. And, because no one likes to be alone in an emergency, we stay on the line maintaining voice contact with you until help arrives.

Let’s look at what goes into your Medical Home Alert System:

The Medical Alert Call Button:

The waterproof emergency Medical Alert Call Button may be worn on your wrist, as a clip-on, or around your neck as a traditional pendant. It’s your choice how to wear your Medical Alert Call Button. The large call button itself is easily pressed during an emergency, ensuring that you get help quickly.

The Medical Alert Call Button can communicate with the Medical Alert Base Station up to 600 feet away – that’s the length of two football fields!

The Medical Alert Base Station:

The Medical Home Alert Base Station is so sophisticated that we can communicate with you throughout your home. There’s never a need to struggle for a phone. The Medical Alarm Base Station has a powerful speaker allowing you to hear us from most, if not all, parts of your home. The incredibly sensitive microphone allows us to hear you without yelling or shouting. If you are unable to speak or we can’t hear you for any reason, the Medical Home Alert Monitoring center immediately dispatches emergency personnel and contacts the emergency contacts on your list.

In the event of a power failure the Medical Alert Base Station has a built-in battery allowing it to continue to operate up to 36 hours. The battery automatically charges when the medical alarm is powered. Our monitoring center is notified if your power is lost.

The Medical Alert Monitoring Center:

When the Medical Alert system is activated, it automatically and instantaneously contacts our Medical Alert Monitoring center. Professionals are ready to respond to any emergency around-the-clock, 24 hours a day, 365 days a year.

Press the Medical Home Alert Call Button and a distress signal is sent, over your existing phone line, to the Medical Home Alert Monitoring Center. This signal opens up the line of communication between the monitoring center and your home.

When the high speed (2-way) connection is complete you’ll hear the reassuring voice of a professional monitoring team member. We immediately check on your status and, in the event of an emergency, dispatch your local EMS. We then contact the people on your emergency list including doctors, family members, loved ones, neighbors, care givers, or anyone you designate.

Your contact and medical information is kept strictly private and collected prior to activation. The Monitoring center agents have this information at the time your call is received. They can tell EMS about any conditions you may have, and even how to enter your home if your door is locked.

With a state-of-the-art 40,000 square foot headquarters facility in central New York State, The Medical Home Alert Monitoring Center is listed by Underwriter Laboratories and certified by Factory Mutual. The Monitoring Center boast quadruple system redundancy for superior service reliability, utilizing in-house programming, technical and support staffs. The facility has been custom designed and maintained to exceed all industry monitoring standards. The work areas and on-site training center are equipped to be both comfortable and technologically advanced to keep personnel focused and efficient.

How to set up your Medical Home Alert Alarm System

Your Medical Home Alert Alarm System is full featured, yet it is so simple to use and doesn’t require costly installation. When you get it you just unpack it and plug it in, it is as easy as connecting a new phone or answering machine. The medical alert system is custom programmed and tested prior to being shipped to you. Any time you press your medical alert call button, an operator is ready to speak with you and get you the help you need.

Medical Home Alert Alarm System Features

• Automatically calls the monitoring center every 28 days to ensure everything is working properly
• Automatically notifies us if the batteries in your medical alert call button needs replacing.
• Tested and approved by an authorized UL Testing Center
• Lifetime 100% warranty
• Uses a toll-free number to call so you never pay long-distance charges for the service.
• Integrated back up battery system automatically keeps your Medical Home Alert Alarm System operating normally during power failures in your home, up to 36 hours.

Still have questions? You can check out our Frequently Asked Questions.